How do I return a standard product?

Standard products can be returned within 30 days of delivery, as long as they're unused and in their original condition. This page explains what counts as a standard product, how to return one, and what to expect.

What is a standard product?

A standard product is anything we sell that isn't made to your measurements — for example standard-size covers, and accessories like bungee cords. If your product was custom-made to your measurements, different rules apply — see Can I return my cover? instead.

The 30-day return window

You can return a standard product within 30 days of delivery. To be eligible for a refund, the item must be:

• unused and uninstalled
• in its original condition, with any packaging and labels intact

How to return a standard product

1. Get in touch through our contact form with your order number, and tell us what you'd like to return and why.
2. We'll confirm the return details and where to send the item.
3. Send it back in its original condition.
4. We'll refund you once we've received and checked the item — usually within 7 days of receipt.

For a change-of-mind return, you cover the cost of return postage. If the item is faulty or arrived damaged, we cover it.

If your item is faulty or arrived damaged

If a standard product is faulty or arrived damaged in transit, that's on us. Take photos, don't use the item, and contact us as soon as you can. This isn't a change-of-mind return, so the 30-day window doesn't apply — and manufacturing faults are also covered by our Warranty Terms & Conditions.

Common questions

Which products count as standard?
Anything not made to your measurements — standard-size covers and accessories such as bungee cords.

Can I return a custom-made cover this way?
No. Custom covers are made to your measurements and are handled differently — see Can I return my cover?

How long do I have?
30 days from delivery, as long as the item is unused and in its original condition.

What if it's faulty?
Contact us with photos and we'll put it right — repair, replacement or refund, as appropriate.

Who pays for return postage?
For a change-of-mind return, you do. If the item is faulty or arrived damaged, we cover it.

How long do refunds take?
We generally process refunds within 7 days of receiving and checking the returned item.

Not sure whether your item qualifies? Just get in touch and we'll help.